en 
Privacy Policy
Data protection statement and consent to data usage
Data protection is a matter of trust and your trust is important to us. The protection of your privacy is therefore of primary concern to us. So that you feel safe when ordering and purchasing and when visiting our websites, we conform strictly to statutory regulations and therefore provide below details of how we handle your data. In agreeing to the following data protection statement, you are consenting to the collection, processing and use of your personal data with due regard to data protection law and the following provisions.
1. Party responsible
The party responsible for the collection, processing and use of your personal data in the sense intended by the Data Protection Act [Bundesdatenschutzgesetz – BDSG] is:
Feralco Deutschland GmbH
Gr. Drakenburger Str. 97 - 97
31582 Nienburg/W.
Germany
(hereafter "Feralco", "We" or "Us")
2. What data do we collect and process and for what purpose?
Personal data
Personal data are details regarding material or personal circumstances relating to a specific or identifiable natural person. Such data includes for example your name, phone number, address and all inventory data that you provide when registering and when setting up your customer account (customer-specific requirement). This does not include statistical data collected for example as part of our customer-specific requirement and that cannot be linked directly to you personally (e.g. number of storage tanks).
Customer account
For each customer who places an order with us, or who requests a quotation, we set up a customer account.
Collection, processing and use of your personal data
We collect, store and process your data for the entire processing of your purchase, including any subsequent guarantees, for technical administration purposes and for our own marketing purposes. Your personal data will be passed on or otherwise transmitted to third parties where required for the purpose of contract processing or invoicing or if you have provided your prior consent. For example, as part of our order processing, service providers engaged by us (such as despatch operators) receive the data required for the processing of orders and purchases. The data thus transferred may be used by our service providers solely for the performance of their responsibilities. Any other use is not permitted and does not occur at any of our service providers. To process your order we need your name, address and payment details. Your email address is required so that we can confirm receipt of your order and communicate with you. Your email address will also be used to send you confirmation of order and despatch and your invoice.
Whistleblower
(1) In the context of the use of our website and the associated services, we would like to point out that we protect the personal data of our users and act in accordance with the legal requirements of the Whistleblower Protection Act.
(2) We are obliged to take the legally required protective measures for whistleblowers and to protect their personal data.
(3) We would like to point out that we strengthen the protection of our users' whistleblower rights and ensure that they are informed about the way in which their personal data is processed by us.
(4) In the event of breaches of the Whistleblower Protection Act or this Privacy Policy, we would like to point out to affected users that they cannot assert whistleblower protection by taking legal action. We are here to address your concerns and help you use our website and related services.
(5) We are prepared to store and process the information you provide about your use of our website and related services to enable you to use them appropriately and to ensure the security of your personal data.
Use of your data for marketing purposes
As well processing your data for purchase fulfilment purposes, we will also use it to get in touch with you regarding your orders and specific products and marketing campaigns and to recommend products and services that might interest you.
Product recommendations to customers
As our customer you will occasionally receive product recommendations from us via email. These recommendations will be sent to you regardless of whether you have subscribed to a newsletter. In this way we intend to send you information about products from our range that, on the basis of your recent purchases from us, we think might interest you. In so doing we conform strictly to statutory regulations. For details of your right to opt out, see 7.
I agree to Feralco's use of the data I have provided and of other information stored in relation to my customer account and of anonymised usage data in order to send me personalised marketing messages and/or information on special offers and services.
For details of your right to opt out, see 7.
3. Cookies
Use Cookies
On our websites we are collecting and saving information with cookies.
Consent
In using our websites you consent to the storage and use of your data as described. By inputting your personal data you consent to the processing and use of your data as described.
4. Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA;. The use includes Universal Analytics; operating mode. This facilitates the assignment of data, sessions and interactions across several devices to a pseudonymous user ID and thus the analysis of a user's activities across devicesGoogle Analytics uses cookies, which are text files placed on your computer, to allow the website operator to analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and Internet use. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is TMG and DSGVO. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the https://tools.google.com/dlpage/gaoptout?hl=en. Opt-out cookies prevent the future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across several devices, you must opt-out on all systems used.
5. Credit checking
In order to be able to offer you the best options for choice of payment method, we have to protect you and ourselves from misuse. We will therefore send the personal data required for credit checking (first and last name, address) to the Verband der Vereine Creditreform e.V., Hellersbergstrasse 12, 41460 Neuss, which will use mathematical and statistical procedures to provide the assessment required. We will use the information thus acquired on the statistical likelihood of payment default ("Probability Value") to come to a considered assessment of your payment options. You can object at any time to the sending of your data to the Vereine Creditreform e.V. For details of your right to opt out, see 5.
6. Secure data transfer, encryption, data storage
The transfer of your personal data will be encrypted in accordance with the latest technological standards. The data is held on servers within the EU.
7. Your rights
Right to be informed
Under the Data Protection Act [Bundesdatenschutzgesetz – BDSG] you have the right to be informed without charge as to the data held about you and you further have the right to have your data corrected, locked or deleted. We take the protection of your data extremely seriously. To ensure that your personal data is not disclosed to unauthorised persons, please send your request via email or post, providing personal identification, to:
Feralco Deutschland GmbH
Datenschutz
Gr. Drakenburger Str. 93 - 97
31582 Nienburg/W.
Germany
Fax: +49 5021 988 481
Email: gdpr.de@feralco.com
Right to object
You can object to the use of your personal data for marketing purposes (especially for personalised marketing messages and other marketing purposes). You can also object to the transfer of your data to Verband der Vereine Creditreform e.V. for credit checking purposes. However, if you do so, your only payment option will be payment in advance. If you wish to object wholly or in part to the collection, processing or use of your data by Feralco in accordance with these data protection regulations, please send an email, fax or letter to:
Feralco Deutschland GmbH
Datenschutz
Gr. Drakenburger Str. 93 - 97
31582 Nienburg/W.
Germany
Fax: +49 5021 988 481
Email: gdpr.de@feralco.com
Right to correction and deletion
Unless statutory retention periods stipulate otherwise and provided you have applied to have your data deleted, your personal data will be deleted (usually after three years) if it is no longer required for the purpose for which it was originally stored or if storage is not allowed on other statutory grounds.
If you wish to delete your data, please send an email, fax or letter to:
Feralco Deutschland GmbH
Datenschutz
Gr. Drakenburger Str. 93 - 97
31582 Nienburg/W.
Germany
Fax: +49 5021 988 481
Email: gdpr.de@feralco.com
Right to restrict processing
You have the right to restriction of the processing of your data if the criteria specified in GDPR are met (e.g. if you have objected to the processing of your data) for the duration of any checking.
Right to data portability
In certain cases provided for in GDPR you have the right to be given your personal data in a structured, contemporary and machine-readable form or to demand that this data be transferred to a third party.
Dispute resolution process
Consumers are under no obligation to take part in any consumer arbitration process but Feralco is prepared to take part in such processes at any time. "Alternative dispute resolution for consumers under art. 14 para. 1 ODR Regulation and § 36 Consumer Dispute Resolution Act [Verbraucherstreitbeilegungsgesetz – VSBG]. The European Commission provides for consumers a platform for online dispute resolution at http://ec.europa.eu/consumers/odr/. Consumers can use this platform for the resolution of their disputes. We are prepared to appear before an arbitration panel to participate in a dispute resolution process. The arbitration panel responsible is Allgemeine Verbraucherschlichtungsstelle des zentrums für Schlichtung e.V., Strassburger Strasse 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. Our email address is info.de@feralco.com."
Validity of this data protection statement
This data protection statement is currently valid and dated December 11 2023.
Where Feralco introduces new services or changes its online procedures or whenever online and EDP technology evolves, an updated version of the data protection statement will be published here and is valid from the date of publication.